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Owner resources & support.

Everything owners and committee members need in one place, logins, forms, payments and helpful information.

Owner portal

Access your scheme online, anytime.

View statements, levies, meeting minutes, insurance and documents through your secure owner portal.

Owner Login

Quick access

How can we help today?

Owner Login

Access your scheme’s statements, levies, minutes and documents.

Forms & Statements

Download common body corporate forms and request statements.

Levy Payment Options

Choose from a range of convenient ways to pay your levies.

Repair & Maintenance Request

Report a common-property maintenance issue to our team.

Key & Remote Request

Order replacement keys, fobs or remotes for your scheme.

Body Corporate Resources

Helpful Queensland body corporate information and the BCCM Commissioner.

After-Hours Emergency

What to do, and who to call, in a genuine building emergency.

Complaints Management

How we receive, handle and resolve complaints fairly.

Useful Links

Curated body corporate and community titles resources.

Levies

Levy payment options

We offer a range of convenient ways to pay your levies. Your unique reference numbers and barcode are on the bottom of your levy notice.

DEFT online or phone

Pay by card or from your bank account at deft.com.au or on 1300 30 10 90. A surcharge applies to card payments. To set up a direct debit, register at deft.com.au under Online Direct Debit Registrations.

BPAY

Pay through your bank’s phone or internet banking using the biller code and reference on your levy notice.

Australia Post

Pay in person at any Australia Post outlet with your remittance advice, by cash, cheque or eftpos. Australia Post charge a service fee, currently $2.75.

By mail

Post a cheque with your DEFT reference and the remittance advice to DEFT Payment Systems, GPO Box 4690, Sydney NSW 2001.

Forms and statements

Common owner forms

Download the forms Queensland owners and committees need. If you cannot find what you are after, contact our office or use the owner portal.

Committee nomination formNominate yourself or another owner for election to the committee at the next general meeting.PDF 95 KB Company nominee formWhere a lot is owned by a company, trust or more than one person, appoint the individual who votes for it.PDF 98 KB Committee meeting proxyAppoint another voting committee member to hold your proxy at a committee meeting.PDF 119 KB Owner motion requestSubmit a motion for a general meeting agenda, in the exact wording you want voted on.PDF 104 KB Owner reimbursement requestClaim back an expense you have paid on behalf of the body corporate.PDF 111 KB Pet application formApply for approval to keep an animal in your lot, with the supporting information the committee needs.PDF 110 KB

Improvements to your lot

Work that changes the appearance of the building, or that attaches anything to common property, needs approval before it starts. Apply first and the committee has something concrete to consider.

Air conditioning applicationApply for approval to install an air conditioning unit, including the location of the outdoor unit.PDF 111 KB Solar panel installation applicationApply for approval to install solar panels, with the roof area and equipment details the committee needs.PDF 115 KB

Financial hardship

If you are having difficulty paying your levies, talk to us early. We can discuss a payment plan before recovery action begins.

Levy payment plan requestApply to repay outstanding levies on an agreed schedule if you are having difficulty paying.PDF 106 KB

Requests

Repairs, maintenance and keys

To report a common-property repair or maintenance issue, or to order replacement keys, fobs or remotes, contact our office or submit a request through the owner portal. We coordinate a licensed, reliable tradesperson and follow up until the work is complete.

Owner loginStatements, levies, documents and requests, all in one place. MyCommunity

Complaints

Complaints and professional standards

We take concerns seriously and aim to resolve them quickly and fairly. Complaints can be raised in writing with your body corporate manager, who will acknowledge, register and investigate them, and respond in line with our complaints process and the requirements of the BCCM Act.

If a matter cannot be resolved, it can be escalated to the Office of the Commissioner for Body Corporate and Community Management.

Legislation

Body corporate legislation and disputes

Every community titles scheme in Queensland is governed by the one Act, and by whichever regulation module the scheme is registered under. The module decides your meeting rules, your committee size and your spending limits, so it is worth knowing which one applies to you.

Queensland LegislationBody Corporate and Community Management Act 1997The Act governing every community titles scheme in Queensland.Queensland LegislationStandard Module Regulation 2020The regulation module most schemes are registered under.Queensland GovernmentRegulation modules explainedWhich module applies to your scheme, and how a scheme changes module.QCATCommunity living and body corporate disputesWhere lot entitlement adjustments and other scheme matters are heard.Queensland GovernmentDisputes in a body corporateSelf-resolution, conciliation and adjudication through the Commissioner.Queensland GovernmentAccess the body corporate legislationThe Act, all regulation modules and the current amendments in one place.

General information only, current as at August 2026. It is not legal advice and does not take account of your scheme’s particular circumstances.

Useful links

Helpful resources

Trusted information for owners and committees.

QLD body corporate

Queensland Government body corporate and community management information.

BCCM Commissioner

Dispute resolution, conciliation and adjudication for Queensland schemes.

Owner portal

Access your statements, levies, minutes and documents online.

After-hours emergencies

For a genuine building emergency outside business hours, major water leak, electrical hazard, lift entrapment or similar, call 1300 199 666 and follow the emergency prompts. Non-urgent matters are handled during business hours.

Owner FAQs

Common questions

How do I access my scheme’s records online?+

Use the Owner Login button to reach your owner portal, where you can view levy notices and balances, payment history, financial statements, meeting minutes, insurance details, by-laws and scheme documents. Each scheme has its own secure login, contact us if you need your details.

What levy payment options are available?+

We offer a choice of convenient payment methods including BPAY, direct deposit and card. Your levy notice includes the reference details you’ll need. Get in touch if you’d like to discuss a payment arrangement.

How do I report a maintenance issue?+

Submit a repair or maintenance request through this page or by contacting our office. For common-property issues we’ll coordinate a licensed, reliable tradesperson and follow up until the work is complete.

What counts as an after-hours emergency?+

A genuine emergency is something that poses an immediate risk to safety or property, for example a major water leak, electrical hazard or lift entrapment. For these, call our number and follow the emergency prompts. Non-urgent matters are handled during business hours.

How are complaints handled?+

We take concerns seriously and aim to resolve them quickly and fairly. Complaints can be raised with your body corporate manager, who will acknowledge, investigate and respond in line with our complaints process and the requirements of the BCCM Act.

All body corporate questions