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Maintenance and repairs

Common property maintained by licensed, reliable contractors, with work planned ahead where possible and followed up until it is actually finished.

What it covers

Included as standard

  • A maintenance request process owners can actually use
  • Access to licensed, insured and competitively priced contractors
  • Quotes obtained and presented to the strata committee for approval
  • Works coordinated, supervised and signed off
  • Planning for known upcoming works so they are budgeted rather than sprung on owners
  • After-hours response for genuine building emergencies
In New South Wales

The owners corporation has a strict duty to maintain and repair common property under the Strata Schemes Management Act 2015. Where responsibility sits between the owners corporation and the lot owner is one of the most common sources of dispute. We will tell you which side of the line an item falls on.

Request a quote

Or call 1300 199 888 and speak to a manager.

How it works

From first call to done

1

An owner or the strata committee reports the issue through the maintenance request form.

2

We inspect or arrange inspection, and obtain quotes where the cost warrants it.

3

The strata committee approves, within its spending limits, and the work is scheduled.

4

We follow up until the work is complete and the invoice matches the quote.

Questions

Maintenance and repairs: common questions

Who pays, the owners corporation or the owner?+
It depends on whether the item is common property or part of the lot, and that is not always obvious. Windows, balconies, pipes and waterproofing are the usual arguments. We will look at the plan and the legislation and give you a clear answer rather than a guess.
How do I report a repair?+
Use the maintenance request form in the owner resources section, or call your manager. Putting it in writing helps, because it gives the strata committee a record of when the issue was raised.
What counts as an after-hours emergency?+
A genuine risk to safety or property: a major water leak, an electrical hazard, a lift entrapment, a security failure, that sort of thing. Anything that can safely wait until business hours is handled during business hours.

All strata questions

More

Everything else we handle

Strata Management

The day-to-day running of your scheme, handled by a named manager who knows your building, answers the phone and follows things through to the end.

Financial Management & Levies

Budgets, levies and reporting handled by a CPA-led accounting function, so your strata committee always knows what the scheme has, what it owes and what it is spending.

Meetings & AGMs

Strata Committee meetings and general meetings convened, chaired where required, minuted accurately and followed up, so decisions are properly made and properly recorded.

Compliance & By-Laws

Your obligations explained in plain language, and by-laws that are enforceable, current and actually suited to how your building is used.

Records & Administration

The roll, the registers and the paperwork kept accurate and accessible, which is the unglamorous backbone of a scheme that runs properly.

Insurance

Cover reviewed against a current valuation, renewals handled on time and claims coordinated, so the building and the common property are actually protected.

Communication & Owner Support

A real person to call, enquiries answered within 24 to 48 hours, and information owners can get to themselves when they would rather not call at all.

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Our brands
W.T. Newey & Co Strata Strata management, New South Wales W.T. Newey & Co Strata (QLD) Body corporate management, Queensland Strategia Strata Management Strata management, Sydney North Shore