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Communication and owner support

A real person to call, enquiries answered within 24 to 48 hours, and information owners can get to themselves when they would rather not call at all.

What it covers

Included as standard

  • A named manager with a direct line and email
  • Enquiries answered within 24 to 48 hours
  • Owner portal access for statements, levies, minutes and documents
  • Clear written communication to all owners on anything that affects them
  • A documented complaints process, with an escalation path
  • After-hours line for genuine building emergencies
In New South Wales

If a concern cannot be resolved with us, it can be escalated to NSW Fair Trading, and to the Strata Community Association (NSW) where the complaint concerns a member agency.

Request a quote

Or call 1300 199 888 and speak to a manager.

How it works

From first call to done

1

You contact your manager directly, by phone, email or the website.

2

Straightforward questions are answered on the spot.

3

Anything requiring a strata committee decision is put to them promptly, not held.

4

You are told the outcome, rather than left to chase it.

Questions

Communication and owner support: common questions

How quickly will someone come back to me?+
Within 24 to 48 hours for a normal enquiry. Genuine building emergencies outside business hours go to the after-hours line and are dealt with immediately.
Can I get my statements without calling?+
Yes. The owner portal has levy notices and balances, payment history, financial statements, meeting minutes and scheme documents. Most owners find what they need there in under a minute.
What if I am not happy with something?+
Tell us, in writing if you can, and it will be acknowledged, registered and investigated. We would much rather hear about a problem early than read about it in a complaint to the regulator.

All strata questions

More

Everything else we handle

Strata Management

The day-to-day running of your scheme, handled by a named manager who knows your building, answers the phone and follows things through to the end.

Financial Management & Levies

Budgets, levies and reporting handled by a CPA-led accounting function, so your strata committee always knows what the scheme has, what it owes and what it is spending.

Meetings & AGMs

Strata Committee meetings and general meetings convened, chaired where required, minuted accurately and followed up, so decisions are properly made and properly recorded.

Maintenance & Repairs

Common property maintained by licensed, reliable contractors, with work planned ahead where possible and followed up until it is actually finished.

Compliance & By-Laws

Your obligations explained in plain language, and by-laws that are enforceable, current and actually suited to how your building is used.

Records & Administration

The roll, the registers and the paperwork kept accurate and accessible, which is the unglamorous backbone of a scheme that runs properly.

Insurance

Cover reviewed against a current valuation, renewals handled on time and claims coordinated, so the building and the common property are actually protected.

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Our brands
W.T. Newey & Co Strata Strata management, New South Wales W.T. Newey & Co Strata (QLD) Body corporate management, Queensland Strategia Strata Management Strata management, Sydney North Shore